We understand that sometimes products may not meet your expectations. That is why we offer a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 3 days of receiving the product.

Foor more return information: Luvrena Return Policy

You can easily track the progress of your order by visiting Track Your Order. Simply enter your order number, and you'll have real-time access to the shipping updates and whereabouts of your package.

If you have trouble with tracking your order, please contact us support@luvrena.com

If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

Unfortunely, we do not accept any exchange at this moment. If you encounter any issue, please contact us at support@luvrena.com.

Please note that shipping fees may vary depending on the destination country. Additionally, any customs fees or taxes imposed by the recipient's country are not covered by us. It is the responsibility of the customer to bear these additional charges.

You can find detailed information about shipping fees by referring to our shipping fee chart available here.

If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

Our apologies! Please send your order number and a photo of the defective or incorrect piece to support@luvrena.com. Our Customer Happiness Team will be happy to help resolve this for you!

Due to the nature of certain products made from natural materials with irregular shapes, we regret to inform you that returns or exchanges cannot be accepted under these circumstances. If you have any concerns or questions, please feel free to reach out to us via email.

We offer shipping to most countries and you have the option to select your shipping country and currency. The currency you choose will automatically be converted from USD into your local currency, and all rules and regulations will be based on the USD dollar.

If you find trouble with placing your order, you can always contact us via email at support@luvrena.com or Livechat.

Our estimated delivery time for all US/Canada orders is approximately 10-16 business days, while for all international orders, it is approximately 10-18 business days. You can find more details regarding our shipping policy on our website. Please note that orders are shipped on business days, including Saturdays, and are processed within 48 hours of purchase.

Please note that shipping fees will not be refunded for approved returns, and any customs duties or taxes incurred due to shipping are the customer's obligation to pay in advance.

We understand that sometimes products may not meet your expectations. That is why we offer a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 3 days of receiving the product.

To initiate a return, simply send an email to support@luvrena.com with your return order number and the reason for the return.

Please note that the product must be in the same condition as when it was received and must be returned with its original packaging. We reserve the right to deduct corresponding fees from the refund amount if the packaging is missing or damaged or the product has been used.

For a quicker return process, kindly include a note inside the return package with your full name and order number.

Please bear in mind that customers are responsible for paying the shipping costs associated with the return. If we reimburse you for the shipping costs associated with the return, we will deduct the amount from the refund.

**All gift cards items are final sale, are non-returnable.

Unfortunely, we currently do not accept any exchange. If you ecounter any issue, please contact us at support@luvrena.com.

A refund will be return to your original payment method.You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Please ensure to send back the correct and complete item(s) for your return. Due to logistics and customs restrictions, we cannot reship or store non-Luvrena items mistakenly sent as returns.

Our jewelry is durable and long-lasting. Most of our jewelry is crafted from sustainable and timeless recycled metals, and with proper care, it can endure for many years.

To ensure the longevity of your jewelry (including gold-plated and gold-filled pieces), we recommend avoiding water exposure when not being worn, keeping it as dry as possible, and minimizing contact with sweat and scratches. This will help prolong its lifespan while maintaining its color and shine.

To learn more about how to take care of your jewelry, visit Luvrena Jewelry Care Instructions.

We accept American Express, Amazon, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Shop Pay, Visa.

Please note that shipping fees will not be refunded , and any customs duties or taxes incurred due to shipping are the customer's obligation to pay in advance.